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| Support
Contract Pricing:
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The annual support fee under this SLA is $1800. This covers
ACCPAC support only. |
On-Site
Visits and Time Charged: |
Where
a consultant is booked to visit on-site, you will charged for
the time spent on-site and any associated travelling time to
and from our offices. There is no minimum fee. Where possible
we try to cover work under the telephone support agreement,
but this generally only where the work is performed off site
and does not take longer than 20 minutes per issue.
Each consultant to visit the client site will carry a client
report book. The consultant will be required to complete a client
report detailing what work has been completed, what work is
outstanding and how much time and travel time has been spent.
The client will be required to sign this report at the completion
of each consulting visit. |
Professional
Services Pricing: |
| Our
software services rate is based on a flat rate of $160 per hour
for consulting work and travel time. You will be billed for
time spent, NOT on results or outcomes, as these cannot be guaranteed.
Services are billed on a weekly basis with payment terms of
14 days. |
Cancellation
of Service Level Agreement: |
The
SLA may be cancelled at any time by agreement of both parties
or cancelled by Phoenix
Business Systems where:
The client changes ACCPAC Business Partners.
The client fails to pay for the SLA within 90 days of being
issued with an invoice.
The client fails to pay any invoice within 90 days of issue.
In this case, where the invoice is paid or an issue resolved,
the SLA will be reinstated.
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The
Service Level Agreement in PDF form is available from the downloads
area, for Conditions related to Services click here
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